Refund policy

Thank you for shopping with Wade Designs! Your satisfaction is important to us, and we want to ensure you’re happy with your purchase. Please read our policy on returns and refunds, including specific details on customized items.

Standard Items

  • Return Window: Standard, non-customized items may be returned within 14 days of delivery.
  • Condition Requirement: Returned items must be in unused, original condition, and include all original packaging.
  • Refund Process: Once we receive and inspect your returned item, we will process your refund. Please allow 3-5 business days for the refund to appear on your original payment method.

Customized Items

  • Non-Refundable/Non-Returnable: Due to the personalized nature of customized items, including personalized journals, notebooks, or specially branded products, these items are non-returnable and non-refundable once an order is placed.
  • Exceptions for Errors: If there is a mistake in the customization due to an error on our part, please contact us within 7 days of receiving your order at info@wadedesigns.shop. We will review the issue and work with you to arrange a replacement.

Exchange Policy

At this time, we do not offer direct exchanges. If you wish to return an eligible item and reorder, please follow our standard return process above and place a new order for the desired item.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery. Send us an email at info@wadedesigns.shop with your order number, a photo of the damage or defect, and a brief description of the issue. We will provide a replacement or issue a refund as necessary.

Refund Exceptions

We reserve the right to deny refunds if:

  • Items are returned outside of the 14-day window (for standard items).
  • Items are not in their original, unused condition.
  • Items are customized and returned without an error on our part.

Return Shipping Costs

  • Customer Responsibility: The customer is responsible for return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or defective items).
  • Shipping Costs: Original shipping costs are non-refundable.

How to Start a Return

To initiate a return, please contact us at info@wadedesigns.shop with your order number and the reason for your return. We will provide you with the return instructions.

Thank you for supporting Wade Designs! We’re committed to providing quality products, and if you have any questions about our return or refund policy, please don’t hesitate to reach out.